Vacancies

Customer Success Manager (Product Owner E-Commerce)

Code is a high-end e-commerce agency with Shopify at its core. Our teams design, develop and optimize our clients' most critical business tool: their e-commerce platform. We not only help brands launch a high-performing Shopify webshop, but we also translate our work into an impressive conversion rate, using growth tactics and tools like Klaviyo.
Brands we work with include Stoov, Intersport, Alpinestars, BOSKA, Mercer Amsterdam and Rosefield.

We're a team of 55 developers, project- and customer success managers, e-commerce consultants and marketers with a shared passion: e-commerce. We are remote-friendly and spread out across our three offices in Delft, Amsterdam and Berlin. With 16 different nationalities and over 40% women, we are a diverse team. We love our warm-hearted culture and daily lunches; being social is deeply rooted in our work culture. We have created a great place to work for our Coders and we constantly strive for a healthy work-life balance.

But enough about us - we want to know more about you!

About the role

As a Customer Success Manager at Code, you take on the role of Product Owner. This means you are responsible for the product we deliver and represent the customer internally throughout the development process. You ensure that the customer’s goals are clearly understood and realized, and make their vision tangible for the internal teams. With both a strategic and operational focus, you ensure that projects are delivered on time, within budget, and to the right quality.

When a new customer is introduced through New Business, you step in and take charge of the project. Together with New Business, you create a proposal aligned with the customer’s goals and expectations. From there, you translate these goals into a clear roadmap, which you align with internal teams. Throughout the entire process, you are the customer’s main point of contact, ensuring their priorities remain at the forefront.

Customer Success Manager (Product Owner E-Commerce)

What you'll be doing:

Prioritizing the product backlog: Collaborate with the customer to identify tasks that deliver the most value.
Aligning stakeholders: Ensure customer and internal teams are on the same page with clear expectations.
Organizing workshops: Facilitate strategy workshops to develop a clear roadmap with the customer.
Monitoring progress in sprints: Participate in sprint planning and retrospectives, keeping customer goals as the primary focus.
Shaping proposals: Work with New Business and the Solutions team to craft proposal content.
Reviewing deliverables: Ensure deliverables meet customer expectations and quality standards.
Maintaining relationships: Build lasting customer relationships and provide advice on e-commerce tactics to foster further growth.

About you:

This role is perfect for you if you have extensive experience in e-commerce and can quickly translate customer needs into concrete strategies. You have a keen eye for prioritization and work proactively with clients to drive sustainable optimization projects. Additionally, you communicate effectively with both clients and colleagues, always keeping the bigger picture in mind.

You have experience working in an Agile environment and can seamlessly switch between different stakeholders and technical teams. With a pragmatic approach, you turn strategic plans into concrete actions for our internal teams. As a team player at Code, you make a difference with your experience and vision.

You:

Have at least 3 years of experience in project management, with a strong focus on planning, executing, and managing multiple digital client projects simultaneously.
Have experience with e-commerce platforms such as Shopify, Magento, or SF Commerce Cloud, and understand how to leverage these platforms within digital projects.
Have experience working in an Agile/Scrum environment and can effectively apply this methodology to drive project progress.
Have experience in creating strategic roadmaps and setting priorities for digital projects.
Possess strong communication skills in both Dutch and English.
Are available 32-40 hours per week.

You are going to amaze us with:

Your extensive knowledge of Shopify.
Experience with Google Analytics or other business intelligence tools, allowing you to translate customer data into valuable insights.
A keen eye for optimizing the customer journey.
Your commercial drive: you identify opportunities and translate them into tangible results.

What's in it for you:

You will work on fun, impactful, visible and challenging projects for growing brands in the Champions League of e-commerce.
Flexible location: possibility to work in our beautiful office in picturesque Delft, vibrant Amsterdam or remote - we meet up weekly during dev-days in the office in Delft,
easy accessibility by public transport.
You will join an agency with high ambitions but realistic expectations. We actively facilitate a healthy work-life balance.
Your personal and professional development is essential to us: together we invest in your growth.
Informal dress code and open culture – we like to feel at home! So expect to have fun with after-work drinks & team outings.
Being part of a team where your input will be valued and respected.
When we're out of office, we really are.
Tasty lunches provided at the office every day. You’ll be amazed by the lovely rendang that our Tsong-Fu prepares every month (veggie options as well!). Our fridge is fully stocked with beer and soda, so don’t worry about that.

Do you not fully meet all the requested job requirements or experience? But do you get extremely excited about this role and Code? Then we encourage you to apply anyway.

Apply now

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